Management experience may help Nick is a good project leader by helping him with the appropriate advice on management. Since he did not have any management skills, top management can help him by processing a portion of management so that he will not have much pressure in the handling of the project. In addition, the top management should have done the time to understand the needs of Nick and give him more support. Top management can support him with skills coach can help him to work with the group. It seems that Nick lack communication skills. So, at least, top management can focus on the loss of points.
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