Physical Properties: are all things related to speech, age, health and voice.At FPT shop: ask employees aged 25-35 have communication skills, good negotiators. Good voice, good looking.Education attainments: the information related to education, qualifications and experience of staff.At FPT shop employees have graduated from college or university level business, have at least 1 years experience in a sales career.• General intelligence: how to communicate, conduct of staff and their fundamental intellectual capacity.At FPT shop: employees need flexibility in handling the situation, responsible at work. make sure to always get the trust and support from customers.• Special aptitude: job skills are employed.At FPT shop: employees need to know how to use the Office computer proficiency, the software related to work, independent work. Employees need to know to use the phone, Tablet and the new product and instructions for customers using• Interests: the skills related to the activity, social, practical constructional.At FPT shop employees have many good achievements in team activities, have become the salesman of the month, was praised and rewarded.• Disposition: the influence over others, acceptability and dependability.At FPT shop: the staff know how to cause the food to customers, making them become customer of the shop.• Personal Circumstances: time requirements At FPT shop:: Every day of the week from 7:00 am to 9:00 pm On the weekend, the employee can work over time when demand of customer increase
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