3.7.2. Handling the recovery of bad debt, risk. the prescribed debt restructuring: for truly difficult customers should consider applying the exemptions, provided the interest rate will help them recover and stabilize production-business. for customers likely but don't want to pay the debt should resolutely handle collateral to recover the debt. urge court enforcement agencies handle end to point the client during execution.3.7.3. improving the work of officers and officers in charge of qualified professional work. Credit staff in charge of credit for businesses and households and business must regularly be learning advanced professional level as well as other relevant skills to support your business and business households. Strengthen the ideological education, professional ethics for credit officers from that stated in the responsibility high solve private interests work falsify results appraisal or the next hand with clients in loans to assets for the Bank. There are training programs, developed, rewarded with the staff to create motivation, to the employees feel satisfy, sticking with the Bank. Through which to build a staff of experienced, qualified, professional ethics.3.7.4. Enhancement of the work of the other.Need to continue to maintain and organize customer conference usually annual, that aims to create invisible cord to mount sustainable relationships between the Bank and the customer
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