1.1.3. The competitive business tool.In the economy competitive activity in the market of business can use the tools compete to dominate the market, speed up product sales, increase market share ... The tools are often the business is product quality, prices, delivery systems, and promote the brand.a. product qualityTo be able to use the product quality in order to compete effectively need to clarify what is the quality of the product. How to understand and get to know about the quality of products that directly affect product quality management, by the quality of the product is a category quite large and complicated the synthesis reflects the content of economic, social and technical.For customers or consumers quality products are considered fit and satisfies the needs or purpose of use brings them. On the business side or the manufacturer, the product quality is really perfect, add-ons and conformity of the product with a set of requirements or standards, rules, specifications have been defined.If we just consider each product separately, the product quality is reflected by the characteristic properties of that product. Product quality depends on quantity and quality of the properties the researchers inserted into that product design before production. The attributes that reflect capacity or value of product use and was manifested in the specific quality criteria.If the review on the angle value, product quality is understood as between national measurement quantities of benefits obtained from consumption of the products with the cost to the users get the benefit of that.Qua nghiên cứu và dựa trên các định nghĩa về chất lượng, tổ chức quốc tế về tiêu chuẩn hóa gọi tắt là ISO đã đưa ra định nghĩa cụ thể về chất lượng sản phẩm trong bộ tiêu chuẩn ISO - 9000 như sau: “ Chất lượng sản phẩm là một tập hợp các thuộc tính của sản phẩm, tạo cho sản phẩm đó khả năng thỏa mãn yêu cầu đã nêu ra hoăcc tiềm ẩn.” Định nghĩa trên cho thấy sự thống nhất giữa các thuộc tính của sản phẩm, các nhu cầu của khách hàng, giữa các yêu cầu của người sản xuất và người tiêu dùng, giữa nhu cầu hiện tại và những kỳ vọng tương lai của khách hàng về sản phẩm. Cũng chính vì sự khái quát của định nghĩa này, mà nó được chấp nhận và sử dụng rộng rãi trong các hoạt động kinh tế hiện nay trên phạm vi toàn cầu.Product quality has a particularly important role in the competition of every business, one of the important bases when consumers decide to choose and use the products of the business is the quality of the product. According to economic researchers m. Porter, the competitive capacity of each business are expressed through two basic strategies that are differentiated products (quality) and low cost. So product quality became one of the most important tools and increased competitiveness for businesses.The quality of the product embodying the ability to meet and satisfy the needs of enterprise customers, speed product consumption will rise along with increases in the level of products that satisfy the needs of customers. Especially at present when the high social level, more civilized societies, the tastes of consumers requires the products of high quality in all aspects, not merely Good-Durable-beautiful as before. So we can say the quality and competition are the two categories always go together and sticking closely to each other, the quality will increase the competitiveness for enterprises and high competitiveness will sell multiple products, create super profit business turnover, enhance financial and material basis necessary to invest in scientific research , technological innovation aimed at increasingly high-quality products to serve the needs of the market.
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