II. OBJECTIVES AND MEDIA OBJECTSWithin five years, we can easily realize one thing, in the Vietnam market in particular, there have been lots and lots of concern as well as the major challenges arising for the KFC restaurant chain. Not to say there is the fried chicken KFC has struggled with the heavier opponent rather than Pizza even the supermarket food available (Party♪ Mart, Circle K, Family Mart ect.) and the sandwich retail outlets (Subway ect ...) as well as the drink carried away others were imported into Vietnam. 1/the choice of communication channels:In fact, brand promotion strategy of fast and efficient for customers to know the product that owns brands that use media (including the array of newspapers, magazines, posters, tv, social networks, etc.). KFC has used the media as a method to transmit extremely effective, infiltrated the media market in a way quite positive by proving that KFC is gradually created the authentically living, experience, great for the customers. A channel information provided by specific product, incentive programs, and answers the questions of customers KFC restaurant chain not only help elevate the brand that much more is the quality customer service of KFC to a new height.One more important thing, which is KFC's criteria the mastery of customers, who come to the restaurant is the customer loyalty to the brand KFC as a chain of fast food restaurants including free delivery. That makes for KFC devised programs to promote customer loyalty, for example in the area of card members, wish comes in the birthday occasion to customers. KFC understand that a familiar Act brought to school the largest profits, thus to maximise profits, KFC always attempts to stabilize and increase the number of customers the familiar.
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