Thanks for your feedback letters,
first words, on behalf of the hotel's board of directors, I am very thankful for the recognition of your positive about our services
on the unfortunate incident happened in the morning today, I sincerely want to apologize to you & your girlfriend if there is any discomfort that you've gone through
I would like to assure you that all customers who come to us are be absolutely respected. in this case, can my staff did not know how to use your language, should cause misunderstandings
, however, after a reminder from you, I will work to our employees way communication and attitude in order to avoid misunderstandings
again, I sincerely apologize
đang được dịch, vui lòng đợi..