LINKS TO OTHER CHAPTERS, This chapter builds on the following chapters in particular: Chapter 1-The world of e-retailing Chapter 6-e-Store design: navigability, interactivity and web atmospherics Chapter 7-Chapter 8-Service e-Branding on the WeKEY LEARNING POINTSAfter completing this chapter you will have an understanding of:the nature of online malls How to transfer lessons from conventional to online malls malls The need to explore mall look-alikes, including ancillary malls The value of using case studies to get more insight The role of interactivity and trust in building strong e-brands The importance of interactivity in building e-mall trust The importance of mall design (navigability) and tenant mix (quality) in building interactivityORDERED LIST OF SUB-TOPICSconventional (bricks) malls Lessons from conventional malls for online malls with Multiple category e-online retailers Shopping bots: intelligent shopper assistants or virtual mall? portals and other quasi-e-malls Examples of e-malls Case study Lessons from the Australian case studies of e-e-malls Malls as ports of entry for newly started businesses: the tenant perspective Conclusions Chapter summary ❖ ❖ Questions References and further reading
đang được dịch, vui lòng đợi..