When do you think about it? It's amazing that anyone gets away with a carefree (disengaged) holiday. It seems there is limitless potential for things to go wrong, from flight delays and lost language to poor accommodation. A recent questionnaire showed that a third of people who replied had a complaint about their holiday last year. And these unhappy holiday-makers discussed the problem with their tour company, nearly half said it involved time and effort on their part to resolve things. When asked exactly what the reasons were for their dissatisfaction at top of list was flight delays and 20 percent of holiday-makers to Europe said they had to wait up an hour.More worrying is the fact that almost a third of holiday-makers who had complained said it was about the apartment or hotel room they had been allocated. There is an enormous variety of holiday accommodation and recommend that consumers look for places that have been inspected by the tourist boards; This way they can have the confidence that they will get the type of accommodation they are looking for. It seems that tour companies now offer more honest accurate brochures though. Eighty five percent of holiday-makers who responded to our questionnaire said the description offered by the company matched the place they visited and the facilities provided.This is good news for the industry and for holiday-makers. A holiday is a major. purchase yet it's one we can't try before we pay All we have to go on is the brochure and it's a a-mortgage to tour operators that now contain more detail.
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