The staff includes desk clerk, cash

The staff includes desk clerk, cashier, reservations manager, concierge,
night auditor, telephone operator, bell staff, room key clerk, and elevator operator. Not
all of these positions are found in every lodging establishment. In some operations, the
front desk clerk acts as desk clerk, cashier, telephone operator, and reservations clerk, as
required by the volume of business. Many large, full-service hotels employ the complete
staff as listed.
Staffing the front desk positions incurs a cost to the lodging establishment. The front
office manager, in consultation with the general manager, usually prepares a personnel
budget that is related to salary levels throughout the lodging establishment.
The responsibilities of the front office staff are quite varied. The position of the desk
clerk can encompass many duties, which typically include verifying guest reservations,
registering guests, assigning rooms, distributing keys, communicating with the house-
keeping staff, answering telephones, providing information about and directions to local
attractions, accepting cash and giving change, and acting as liaison between the lodging
establishment and the guest as well as the community.
The position of cashier includes processing guest checkouts and guest legal tender and
providing change for guests. This position is found in a number of lodging establishments,
and it helps to make the front desk workload manageable when a full house, a hotel that
has all its guest rooms occupied (sometimes referred to as 100 percent occupancy) is
checking out. Given the possibility that a 400-guest convention could all check out in a
short time period, this division of labor is a well-planned concept. Even with the best-
planned systems—such as express checkout, whereby the guest uses computer technology
in a guest room or a computer in the hotel lobby to check out; prior approved credit, the
use of a credit card to establish creditworthiness; or bill-to-account, an internal billing
process—the lines at the cashier station can be long when a guest is in a hurry.
The reservations manager is a position that can be found in many of the larger lodging
establishments. This person is responsible for taking incoming requests for rooms and
noting special requests for service. The particulars of this position are endless, aimed at
providing the guest with requested information and services as well as accurate confir-
mation of these items. The reservations manager is responsible for keeping an accurate
room inventory by using a reservation module of a property management system. This
person must communicate very effectively with the marketing and sales department. Peak
as well as slow periods of sales must be addressed with adequate planning.
The night auditor balances the daily financial transactions. This person may also serve
as desk clerk for the night shift (11:00p.m. to 7:00a.m.). He or she must have a good
grasp of accounting principles and the ability to resolve financial discrepancies. This po-
sition requires experience as a desk clerk and good communications with the controller.
The telephone operator has a very important job in the lodging establishment. This
person must be able to locate the registered guests and management staff at a moment’s
notice. He or she is also expected to be able to deal with crises such as life-threatening
emergencies. With the introduction of call accounting, a computer technology application
that tracks guest phone calls and posts billing charges to lodging establishments, the
telephone operator’s job has been simplified, as the tracking of telephone charges to reg-
istered guests can now be done with ease. This person may also assist the desk clerk and
cashier when necessary.
The bell captain, with the entourage of bellhops and door attendants, is a mainstay in
the lodging establishment. The bell staff starts where the computerized property man-
agement system stops. They are the people who lift and tote the baggage, familiarize the
guest with his or her new surroundings, run errands, deliver supplies, and provide the
guest with information on in-house marketing efforts and local attractions. These people
also act as the hospitality link between the lodging establishment and the guest. They are
an asset to a well-run lodging establishment.
The key clerk can be found in very large, full-service hotels that do not have electronic
key systems. This clerk is responsible for issuing keys to registered guests and for related
security measures. Often he or she will sort incoming mail for registered guests and the
management staff. This position has become obsolete in most hotels.
The elevator operator, a person who manually operates the mechanical controls of the
elevator, is almost an extinct species in the lodging establishment. This person has been
replaced by self-operated elevators and escalators. Some of these people have been relo-
cated to serve as traffic managers, who direct hotel guests to available elevators in the
lobby. In large, full-service hotels, the traffic manager can be a welcome sight; often the
confusion of check-ins and checkouts can be lessened when he or she is on duty.
The concierge provides extensive information on entertainment, sports,
amusements, transportation, tours, church services, and baby-sitting in the area. He or
she must know the area intimately and must be able to meet the individual needs of each
guest. This person also obtains theater tickets and makes reservations in restaurants. In
most cases, the concierge is stationed at a desk in the lobby of the lodging property.
The organization chart portrays a much more simplified workforce than
seen with a full-service property. The desk clerks perform. multiple duties such as reser-
vations and registrations, and they act as cashiers, telephone operators, and so forth.
Whatever guest need is presented, the front desk clerk is called on to provide hospitality
with efficiency and professionalism. In limited-service properties, the general manager
may also assist, when needed, to process reservation requests, check guests in upon ar-
rival, and check guests out upon departure.
The night auditor’s role in a limited-service property is very different from that of his
or her counterpart in a full-service hotel. Because there are usually no departmental trans-
actions from restaurants, banquets, lounges, gift shops, or spas, the night auditor is mainly
concerned with posting room and tax charges and preparing statistics for the hotel. With
the utilization of computer technology, the completion of the night audit has been reduced
to a minimum of time. As previously mentioned, this task may be performed early in the
morning prior to guest checkouts.

Kết quả (Anh) 1:

The staff includes desk clerk, cashier, reservations manager, concierge,night auditor, telephone operator, bell staff, room key, clerk and elevator operator. Notall of these positions are found in every lodging establishment. In some operations, thefront desk clerk acts as desk clerk, cashier, telephone operator, and reservations clerk, asrequired by the volume of business. Many large, full-service hotels employ the completestaff as listed.Staffing the front desk positions incurs a cost to the lodging establishment. The frontoffice manager, in consultation with the general manager, usually prepares a personnelbudget that is related to salary levels throughout the lodging establishment.The responsibilities of the front office staff are quite varied. The position of the deskclerk can encompass many duties, which typically include verifying guest reservations,registering guests, assigning rooms, distributing keys, communicating with the house-keeping staff, answering telephones, providing information about and directions to localattractions, accepting cash and giving change, and acting as liaison between the lodgingestablishment and the guest as well as the community.The position of cashier includes processing guest checkouts and guest legal tender andproviding change for guests. This position is found in a number of lodging establishments,and it helps to make the front desk workload manageable when a full house, a hotel thathas all its guest rooms occupied (sometimes referred to as 100 percent occupancy) ischecking out. Given the possibility that a 400-guest convention could all check out in ain the short time period, this division of labor is a well-planned concept. Even with the best-planned systems — such as express checkout, whereby the guest uses computer technologyin a guest room or a computer in the hotel lobby to check out; prior approved credit, theuse of a credit card to establish creditworthiness; or bill-to-account, an internal billingprocess — the lines at the cashier station can be long when a guest is in a hurry.The reservations manager is a position that can be found in many of the larger lodgingestablishments. This person is responsible for taking incoming requests for rooms andnoting special requests for service. The particulars of this position are endless, aimed atproviding the guest with requested information and services as well as accurate confir-mation of these items. The reservations manager is responsible for keeping an accuratehotel room inventory by using a reservation module of a property management system. Thisperson must communicate very effectively with the marketing and sales departments. Peakas well as slow periods of sales must be addressed with adequate planning.The night auditor balances the daily financial transactions. This person may also serveas desk clerk for the night shift (11: 12:00 am to 7: 12:00 am). He or she must have a goodgrasp of accounting principles and the ability to resolve financial discrepancies. This po-sition requires experience as a desk clerk and good communications with the controller.The telephone operator has a very important job in the lodging establishment. Thisperson must be able to locate the registered guests and management staff at a moment’snotice. He or she is also expected to be able to deal with crises such as life-threateningemergencies. With the introduction of call accounting, a computer technology applicationthat tracks guest phone calls and posts billing charges to lodging establishments, thetelephone operator’s job has been simplified, as the tracking of telephone charges to reg-istered guests can now be done with ease. This person may also assist the desk clerk andcashier when necessary.The bell captain, with the entourage of bellhops and door attendants, is a mainstay inthe lodging establishment. The bell staff starts where the computerized property man-agement system stops. They are the people who lift and tote the baggage, familiarize theguest with his or her new surroundings, run errands, deliver supplies, and provide theguest with information on in-house marketing efforts and local attractions. These peoplealso act as the hospitality link between the lodging establishment and the guest. They arean asset to a well-run lodging establishment.The key clerk can be found in very large, full-service hotels that do not have electronickey systems. This clerk is responsible for issuing keys to registered guests and for relatedsecurity measures. Often he or she will sort incoming mail for registered guests and themanagement staff. This position has become obsolete in most hotels.The elevator operator, a person who manually operates the mechanical controls of theelevator, is almost an extinct species in the lodging establishment. This person has beenreplaced by self-operated elevators and escalators. Some of these people have been relo-cated to serve as traffic managers, who direct hotel guests to available elevators in thelobby. In large, full-service hotels, the traffic manager can be a welcome sight; often theconfusion of check-ins and checkouts can be lessened when he or she is on duty.The concierge provides extensive information on entertainment, sports,amusements, transportation, tours, church services, and baby-sitting in the area. He orshe must know the area intimately and must be able to meet the individual needs of eachguest. This person also obtains theater tickets and makes reservations in restaurants. Inmost cases, the concierge is stationed at a desk in the lobby of the lodging property.The organization chart portrays a much more simplified workforce thanseen with a full-service property. The desk clerks perform. multiple duties such as reser-vations and registrations, and they act as cashiers, telephone operators, and so forth.Whatever guest need is presented, the front desk clerk is called on to provide hospitalitywith efficiency and professionalism. In limited-service properties, the general managermay also assist, when needed, to process reservation requests, check guests in upon ar-rival, and check guests out upon departure.The night auditor’s role in a limited-service property is very different from that of hisor her counterpart in a full-service hotel. Because there are usually no departmental trans-actions from restaurants, banquets, lounges, gift shops, or spas, the night auditor is mainlyconcerned with posting room and tax charges and preparing statistics for the hotel. Withthe utilization of computer technology, the completion of the night audit has been reducedto a minimum of time. As previously mentioned, this task may be performed early in themorning prior to guest checkouts.

Kết quả (Anh) 2:

The staff includes desk clerk, cashier, Reservations manager, concierge,
night auditor, telephone operator, bell staff, room clerk key, and elevator operator. Not
all of những positions are found in every lodging Establishment. In some operations, the
front desk clerk clerk Acts as desk, cashier, telephone operator, and Reservations clerk, as
required by the volume of business. Many large, full-service hotels Employ the complete
staff as listed.
Staf fi ng ​​the front desk to the positions incurs a cost lodging Establishment. The front
of fi ce manager, in consultation with the general manager, Thường prepares a personnel
budget related to salary levels nằm lodging throughout the Establishment.
The Responsibilities of the front of fi ce staff are quite varied. The position of the desk
clerk can Encompass many DUTIES, mà Typically Reservations include guest verifying,
registering guests, assigning rooms, distributing keys, truyền with the house-
keeping staff, answering telephones, Providing information about and directions to local
attractions, accepting cash and giving change, and acting as liaison giữa lodging
Establishment and the guest as well as the community.
The position of cashier checkouts and guest guest processing includes legal tender and
nếu change for guests. This position is found in a number of lodging establishments,
and it helps to make the workload manageable front desk khi a full house, a Hotel that
has all its guest rooms Occupied (sometimes Referred to as 100 percent occupancy) is
checking out. Given the 400-guest Possibility mà a convention could all check out in a
short time period, this division of Labor is a well-planned concept. Even with the best-
planned systems-như express checkout, whereby the guest uses computer technology
in a guest room or a computer in the hotel lobby to check out; prior approved credit, the
use of a credit card to lập creditworthiness; or bill-to-account, an internal billing
processes-the lines at the cashier station can be dragon khi guest in a hurry is.
The manager is a position mà Reservations can be found in many of the larger lodging
establishments. This person is responsible for taking incoming requests for rooms and
noting special requests for service. The particulars of this position are endless, Aimed at
Providing the guest with information and services as well cầu accurate as the fi r-
mation of những items. The manager is responsible for keeping Reservations accurate an
inventory room by using a reservation module of a property management system. This
person communicate very effectively with the phải marketing and sales department. Peak
as well as periods of slow sales with adequate planning Phải addressed.
The night auditor fi nancial transactions dư the daily. This person sewing am also serve
as desk clerk for the night shift (11:00 p.m. to 7:00 a.m.). He or She must have a good
GRASP Principles of accounting and the ability to resolve fi nancial discrepancies. This po-
sition as a desk clerk requires experience and good communications with the controller.
The telephone operator has a job in the lodging trọng very Establishment. This
person Phải thể locate the registered guests and staff at a moment's management
notice. He or she is expected to thể am also deal with life-threatening crises như
Emergencies. With the introduction of call accounting, a computer technology application
mà tracks guest phone calls and posts billing charges to lodging establishments, the
telephone operator's job Đã simpli fi ed, as the tracking of telephone charges to reg-
istered guests can now be done with ease. This person assists the desk clerk cũng sewing and
cashier khi cần.
The bell captain, with the entourage of bellhops and door Attendants, is a mainstay in
the lodging Establishment. The bell staff where the computerized property starts Man-
stops man- agement system. They are the People who lift and tote the Baggage, familiarize the
guest with the her new surroundings của, tremors errands, deliver supplies, and cung the
guest with information on in-house marketing efforts into and local attractions. These người
am also act as the link the between the lodging hospitality Establishment and the guest. They are
an asset to a well-run lodging Establishment.
The key can be found in clerk very large, full-service hotels do not have electronic mà
key systems. This clerk is responsible for issuing keys to registered guests and for related
security Measures. Often he or She Will sort incoming mail for registered guests and the
management staff. This position has trở nhất obsolete in hotels.
The elevator operator, a person who manually operates the mechanical controls of the
elevator, is almost an extinct species in the lodging Establishment. This person Đã
thay by self-operated elevators and escalators. Some of những người được relo-
cated to serve as Traf fi c managers, who direct hotel elevators available to guests in the
lobby. In large, full-service hotels, the Traf fi c manager can be a welcome sight; often Do the
confusion of check-ins and checkouts can be lessened khi he or she is on duty.
The concierge provides extensive information on entertainment, sports,
amusements, transportation, tours, church services, and baby-sitting in the area. He or
She must know the area intimately and Phải khả to meet the individual needs of each the
guest. This person obtains cũng theater tickets and Makes Reservations in restaurants. In
Most Cases, the concierge is stationed at a desk in the lobby of the lodging property.
The organization chart portrays a much more simpli fi ed coal workforce
with a full-service seen property. The desk clerks thực. DUTIES như multiple reser-
obser- and registrations, and act as cashiers chúng, telephone operators, and so forth.
Whatever need is hiển guest, the front desk clerk to cung hospitality is gọi on
ef fi ciency and professionalism with. In limited-service properties, the general manager
apparel am also assist, when needed, to process reservation requests, guests check in upon ar-
rival, and check out upon departure guests.
The night auditor's role in a limited-service property is very khác của HIS
người counterpart in a full-service hotel. Because there are no Departmental Thường trans-
actions from restaurants, banquets, lounges, gift shops, or spas, the night auditor is mainly
Concerned with room and tax charges for posting statistics Preparing for the hotel. With
the Utilization of computer technology, the completion of the audit Đã night reduced
to a minimum of time. As trước Mentioned, this task early Performed lẽ in the
morning prior to the guest checkouts.