Our country is entering the period of industrialization-modernization to bring Vietnam to become industrialized, modern civilization. The tourism industry is one of the departments that contribute quite big in the it revolution and viewed as "economic spearhead" in the current era.In many countries of the world, the tourism industry developed quite strongly and so long but in Vietnam then here is a quite young, yet thrive but has an important position in the economy of Vietnam today. Thus, the Government has made a policy of reasonable exploitation create favorable conditions to attract huge capital from foreign investors. Thanks to investment capital from overseas, and many resorts are conceived and developed in Vietnam, it also grows up more and more.A good thing as Vietnam joined the WTO – it is also an important gateway in the development of the tourism industry. Along with economic growth and social progress in the countries of the world, the travel needs of the increasing human and richer. If previously, people traveling are derived from actual needs is to want to learn about people, about society, about customs in their place to the present day that needs to be raised is the enjoyment of quality of service, service quality in the place they came to. The content of this report does not fall outside the above idea: learn the business activity, status and solution of service quality in Hotel BLOOM.
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