+ Transaction desk layout, price list, calendar, tour, tour program references in places easy to observe customers to easily learn about the products, the Services Branch provides.+ NHAN activities after providing services may include: counseling, help customers buy the product tour.+ Implementation of the diversification of the activities of the target, NHAN activities is maintaining relationships keep clients and the company. To make good the NHAN need activities to understand the market psychology, as well as the characteristics of each customer object on each market area.+ Resolving complaints in a thorough way, limit the unnecessary complaints from customers. The procedures for receiving and resolving complaints need to be improved, improved quality of complaints need to be more advanced, reducing response time to customer complaints.
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