many customers have complained that they received feedback from companies is very slow so they do not organize your time as planned to travel, or they have to send a lot of requests and emails, they feedback received from the company. This is probably due to the company's human resources are not sufficient to meet and respond to all the needs and inquiries of customers, making them feel uncomfortable when I have to spend money to buy services but must wait for permission from the company. thus they are not willing to use the company's tour again
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