Applications of Emotions and Moods have helped us Improve our ability to explain and predict some processes in organization. Firstly, about the selection, the fact that, many companies are beginning to use EI to Recruit staff, and Especially in social interactions. Positive Emotions and moods to help make good the seem Decisions Quickly and Enhance problem-Solving skills. Depressed people 'are slower at processing information. Even positive mood am also increases flexibility, openness, creativity and lead to more motivation mà can lead to good feedback. Besides Emotions are Important to Acceptance of messages from organizational Leaders. And interpersonal Conflict Resolved can be fairly by the managers who have the ability to Identify the emotional element. Add to that, unfortunately am also change negotiator performance Emotions, Attitudes job, workplace deviant behavior, may hưởng Delivered to Customers mà service quality, in turn, affects customer relationships.
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