Ability to "endure" future
business process and recorded everything on CRM in today's information stage, making the CRM system will be enlarged rapidly. There must be a system large enough to meet the business development in terms of time estimated before 1 year, 3 years, 5 years ... As a very important criteria to choose appropriate CRM solution least for now, this criterion would have a huge impact on other criteria. If you ignore this criterion the ability of all other criteria become useless.
Integrated solutions
enterprise should operate on a best platform to be able to bring the best efficiency, you can not operate governance systems in the enterprise a discrete way, it gives you a lot of hassle and efficient it was not necessary to discuss. When CRM is connected with all ERP systems, POS, EAM, ... and even the path to BI. It is a platform that you need to achieve in business.
Powerful Editing
The complexity of the business process, then one can anticipate, the expansion of business, marketing programs, processes launched .... a new product that could not be foreseen at a time. Should correction capabilities of the CRM system must be wonderful to meet operational processes. Make sure factors: easy, quick, and must be extremely stable.
Security systems, decentralized
information in the CRM system operation is extremely important, decentralization of information can be divided share and share ... it's not the deciding factor to the senior management in the enterprise. As more and open CRM system to be able to receive a variety of information flows, the security system must be really interested in.
Managing all information
not only CRM customer information management, where there are many types of information need to be stored back to business: SMS, calls, notes, activities, calendars, information on social networks, ... all must be stored again. You need to consider CRM can store all this stuff do not agree.
The consultants, suppliers
Sure, grandparents have the "Select the yellow posts" that, your business partners who invest operational process issues for businesses. You need to choose carefully, as good consultant then your business will also benefit under. Consultants always meet all the needs of business and most importantly, on time
, ensuring development, operation
overall solution needs to be considered carefully about coaching and training, put the operational measures quickly as possible. Your salespeople can be changed repeatedly that.
Price
Needless to say, it is also important how then, it is both an investment project for the business. You should carefully consider the investment plan, to match financial and cash flow of the business in the process of choosing the solution. Nowadays, CRM solutions have two options: do projects such as traditional and cloud computing. CRM solutions operate on the "cloud" is a real advantage for the enterprise, the advantages of the proven solutions.
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