This is due to the high entry barrier, along with the degree of concentration of larger SME retail bank market. Along with that, there are many problems in switching accounts, information products, the level of compensation and customer representatives (switching current accounts, Financial product information, Representation and redress). Since this leads to the creation of the FSA (Financial Services Authority) to provide information to customers and improve the terms of compensation and representation through FSCC (Financial Services Consumer Council).
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