3.4 recommendations Need to increase the amount of loans to clients by diversifying the types of lending stars to suit the specific situation on the area of activity, apply flexible interest rates, combined with attractive advertising programs, focusing on improving the quality of service of the officers and employees of credit. To create the confidence for customers to borrow money to be comfortable and secure to the transaction. The Bank needed to repair and improve the infrastructure: the room communication, customer meeting rooms, parking and. .. Besides, the Bank needs to improve the quality of evaluation of loans, in collaboration with the local residence of clients-borrowers to take clearer information on clients that have reasonable lending decisions to avoid risks.
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