After 2015, the retail segment will be one of the main banks focused on exploitation for the purpose of expanding the market in Vietnam. To exploit this segment, banks are required to accelerate the application of information technology. According to information of the ASEAN Banker Forum Conference's annual Vietnam Banking Association Data Group IDG organized, there is a huge gap in the provision of banking services and individual customer segments are forgotten. According to estimates, only 25% of consumers in adulthood are using banking services. Opportunities to develop retail banking in Vietnam is huge by factors such as large population, GDP growth, and the fact that small and medium enterprises are the subjects which should be provided regularly. To obtain such a result, banks will require creativity, diversification of lending services, has invested heavily in IT infrastructure and ultimately risk management. One of the other factors that promote the development of retail banking in Vietnam is channel cashless payments improved quickly. According to the State Bank, the proportion of cash payments fell from 20% to 12% since 2004. In the next three years, the channel non-cash payments will replace the transmission of payment method Theung. Therefore, banks should promote the modernization of technological infrastructure to develop retail channels and catch up with this trend
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