III-part guest check in:
When guests arrived at the hotel, the reception must do the following steps:
+ greeting: good morning sir / madam, how can / unfortunately I help you?
+ Determine the type of customer:
- If Visitor Visitor is no reservation (walk in) to ask for a room, the introduction of a choice of rooms avalable. After clients have agreed, we check in procedures for guests.
- If the reservation is made, the hotel voucher to ask visitors name, company name / who laid for guests. Search on client machines seen whether this exists or not.
* Check on your computer:
+ If there are guests on board the need to repeat it for the client information stays from day to day, special services special guests have booked as lunch and dinner in the restaurant, hotel booking, car rental ... in order to avoid unnecessary misunderstanding.
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