Lazada strategy with product diversification, many types of products
have been selling products online. These are all products have been popular
in the market, but above all Lazada focus on public goods such as furniture
and hi-tech products and cosmetics, household demand and higher profits
from these items This. Besides that they also choose business businessmen
known brand for each of their products offered. This as part to
advertise the Lazada because they want their customers to know that to
be provided Lazada prestigious brand and top quality in
Vietnam.
Also Lazada also professionalize pages Web shopping
alone, the brands and product lines under a general arrangement will be
together so customers can easily search. Moreover, when buying customer
will receive a confirmation on the home page as well as through
Figure 5 - Lazada business products with famous brand
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emails per user. Website also provides full support for the
new members join, or those who are learning about Lazada.
However between the promise and reality hn sometimes the opposite happens.
Namely some customer case customers feel unhappy about the quality of
the product, how to purchase and delivery service. Many cases when the
customer has purchased and has been confirmed by email as well as on the homepage
of Lazada. However the delivery times promised hn constantly renewed with the
reasons as out of stock or is shipping to.
Also in some cases after consultation with prices on ebsite and has decided
to purchase, they also get email confirm how successful transaction
but only after 1-2 days they receive emails about incorrect prices and
Lazada argument for this is due to a system error and a confirmation email is sent automatically
active.
Products failures, Technical error is also unavoidable, and
mediate Lazada warranty, barter with the manufacturer to ensure the
interests of the consumer. However, many cases reflect the policy of constant returns
and warranty products causing difficulties for consumers
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